Ethan
Leach

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Summary

Process-driven IT Technician with hands-on experience managing on-premises Active Directory environments, including user/group administration, OU structuring, and GPO configuration. Skilled in providing technical support and troubleshooting in fast-paced environments. Actively growing expertise in Azure Entra ID, with a focus on hybrid identity, cloud role assignments, and secure authentication solutions.

Education/Certifications

  • BS in CS (ASU)
  • AZ-900
  • AZ-104

Experience

Quality Home Maintenance
February 2020 - Present
IT Technician / Power App Developer
  • Developed a Power App integrating Microsoft Teams, Outlook, and Groups functionality, streamlining internal processes, and achieving a cost saving of $2000 monthly.
  • Managed network infrastructure, including troubleshooting connectivity problems, configuring devices, and maintaining security protocols to ensure reliable and secure communication.
  • Supported on-premises identity infrastructure through user and group administration, OU structuring, GPO management, and incident resolution involving authentication and access issues.
  • Currently expanding cloud identity management skills by learning to configure and manage Azure Entra ID, including cloud roles, conditional access, SSO, MFA, and hybrid identity concepts with Azure AD Connect.
  • Environment: Windows 10/11, Active Directory, Power Platform (Power Apps, Power Automate, Sharepoint Online, Microsoft Teams, Outlook, MFA, SSO)
Leach Consulting
Sep. 2019 - Dec 2023
Freelance IT Solutions Specialist
  • Designed and deployed a VBA-based tracking system integrated with Google API Matrix, eliminating the need for costly subscription services for a mobile tech workforce.
  • Developed automated CRM forms in Zoho CRM that reduced a 16-step CSR workflow to 5 steps by sourcing vehicle and quote data directly from Department of Transportation APIs; environment included WordPress, Postman, and Zoho CRM.
  • Restored critical search and data collection functionality for a React-based website by repairing SQL queries and dashboard analytics after a developer departure; environment included AWS, SQL Workbench, and Visual Studio Code.
  • Collaborated across stakeholders to optimize data flows, automate manual processes, and reduce operational costs across diverse IT environments.

Skills

  • Azure Administration
  • Power Shell Scripting
  • Windows Systems Management
  • Virtualization and VMs(Azure VMs)
  • Network Troubleshooting (VPNs, NSGs)
  • SQL Querying and Database Support
  • API Integration and Automation (Postman, Zoho CRM, Google API)

Hobbies

Losing games on TFT is my greatest passion. There's no greater feeling than not getting a stronger board after rolling 80 gold